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Customer Service Advisor

Weston-super-mare, Somerset
Remote Working
Remote Working
£20,800 to £28,005
Job Type
23 Sep 2022
At Direct Line Group we support thousands of customers with their insurance needs every day. Our Customer Adviser roles are at the heart of what we do!

Our salary package currently starts from £22672 (includes 9% pension contribution), plus an opportunity to earn an additional bonus up to £4,200 per year for sales roles. From 1st January 2023 the salary will increase to £23805 (includes 9% pension contribution).

What you'll be doing:

You may already know about our brands and some of the Insurance products we offer, but our Bristol team focus and support customers with insurance for their businesses or home life.

You're going to take calls, helping with renewals, making amendments, dealing with claims or finding the right product for their daily life or their business. Some days can be a little bit busy, but the team are absolutely outstanding, and we're proud of our DLG team culture.

Our teams are available Monday to Friday between 8am-9.15pm, Saturday shift between 9am-5pm and Sunday 10am - 5pm. In these roles you'll work shifts across these days which we'll share more about during your application.

What you'll need:

No matter what stage of your career you are at we offer full training and support in these roles, so you really don't need experience. But if you do have experience there is plenty of opportunity for future development and learning.

Your tailored training academy will be over 6-8 weeks, some will be onsite in our Bristol office, giving you additional support from your trainer and a chance to integrate with your team, and the remainder you will complete at home.

Once your training is complete you'll work from home and from the Bristol office, which is a great opportunity to be with your team and your team leader, who you will report to and who will provide any support you require. We'll provide you with a technology bundle to suit your needs when working from home so all you'll need is an internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC.

Ways of Working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.


We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more

Life at Direct Line Group

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Job Types: Full-time, Permanent

Salary: £20,800.00-£28,005.00 per year

Casual dress
Company pension
Employee discount
Life insurance
Referral programme
Sick pay
Store discounts
Work from home

Reference ID: R-11706
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  • Job Reference: 719543492-2
  • Date Posted: 23 September 2022
  • Recruiter: Direct Line Group
  • Location: Weston-super-mare, Somerset
  • Remote Working: Some remote working possible
  • Salary: £20,800 to £28,005
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent