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Customer Service Representative

Bristol, Somerset
£24,000 to £25,000
Job Type
5 Sep 2022
Pertemps Managed Solutions have been engaged by a leading industrial manufacturer to find the latest addition to the team, a customer service representative. The role is responsible for supporting the Business Development Manager in following up on leads, prospecting for new customers, and setting confirmed appointments with customers. They will also support order management and account management processes such as setting up new accounts for billing, preparing quotes and quoting support in delivering solutions, helping coordinate shipments, and post-shipment support.Responsibilities:
  • Be the primary contact with customers and prospects related to sales.
  • Educating customers on products that best fit their needs and technical specifications.
  • Spotting, generating, and managing profitable sales opportunities with new and existing customers
  • Entering all sales activities into the customer relationship management (CRM) system (NetSuite).
  • Providing quotations to customers when appropriate
  • Supporting and controlling orders from initial orders through to Production
  • Arranging sales meetings between clients and the Business Development Manager
  • Supporting with follow-up tasks, activity notes, and new client communications to keep the BDM on the road.
  • Sharing your technical knowledge to train colleagues and new starters.
  • Using NetSuite to track opportunities, and coordination of quotes with other subsidiary offices, and departments.
  • Maintaining and improving our levels of customer service
  • Supporting key accounts to ensure a high-quality service is provided and all opportunities are maximized
  • Providing day-to-day contact to ensure orders are managed, products and services are delivered, and quality is ensured
Required Attributes
  • Experience in a similar role.
  • Good standard of IT capability e.g. Microsoft Outlook & Word.
  • Analytical and problem-solving skills.
  • Excellent attention to detail.
  • Confident communicator on the telephone and in person
  • High levels of both verbal and written communication.
  • Ability to effectively organize and prioritize.
  • Multi-task to meet deliverables with little supervision.
What's on offer for you?
  • Annual Bonus & Salary Reviews
  • Flexible working
  • 25 Days paid holiday + Bank Holidays (Option to buy another 5 days)
  • Free lunch
  • Company Pension scheme
  • Life insurance
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  • Job Reference: 704559778-2
  • Date Posted: 5 September 2022
  • Recruiter: Pertemps SSDC - DDT
    Pertemps SSDC - DDT
  • Location: Bristol, Somerset
  • Salary: £24,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent