Job title: Group Account ManagerLocation: New Castle, NE1Salary: £25,000 plus bonus
Client is a UK and Ireland wide group of ICT specialists enabling businesses towork smarterthrough technology. Specialising in the design, implementation, and support of a wide range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support. Due to the company growth, they are looking for a Group Account Manager to manage the following account activities.Principal Responsibilities To maximise revenue from existing base of customers by upselling and cross selling our range of ICT products and services. Identify opportunities for our full range of ICT services and assist with selling these into your customer base, utilising our Solutions Team and Pre-Sales Specialists where needed. Be comfortable introducing Solutions into your customer base, understanding the customer's business need and aligning the relevant technologies and Professional Services need. Work with sales management and marketing to build effective account and opportunity plans. When required, target new prospective customers in key verticals to grow your own account base. Build long term sustainable relationships with decision makers and take full responsibility of the customer during the lifecycle. Work to exceed a defined set of targets and KPI's and accurately report pipeline, ensuring reporting systems such as CRM are kept up to date. Prepare and issue customer proposals in a timely manner. Secure new revenue from your base whilst managing churn.Key Role Specific Tasks
Manage a base of 100-200 customers ICT customers, remotely and face to face. Increase revenue and manage churn within your customer base. Provide accurate data for weekly and monthly forecast reports. Manage profitability within commercial guidelines. Deliver an exceptional customer experience. Run a proactive review strategy for our customers. Maintain margin within customer base Develop relationship with key clients. Demonstrate ability to provide accurate business reporting. Follow all processes and procedures that are put in place, which may change from time to time. Keep internal reporting systems up to date and accurate. Key Requirements:
Proven B2B sales skills - strategic prospecting. rapport building. qualifying. negotiating. Teams Full UK Driving license Self-motivated and ambitious. 'can do' mindset. determined approach. enjoy working to targets Resilient. able to cope with rejection. resourceful in working around barriers and objections Committed to personal improvement. enjoys learning and coaching and mentoring support Competitive. able to gain support and cooperation from colleague. ready to get involved and do what is needed to make it happen.