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IT Helpdesk Technical Support

Stevenage, Hertfordshire
£22,000 to £25,666
Job Type
5 Sep 2022
100% remote OR Hybrid option. 1st line service desk support / technical support analyst (afternoon & evening work) required by this hugely successful global systems provider. The Role: -- Remote support to commercial clients -- 1st line - IT hardware / systems and software applications support (not triaging; this is actual technical support) The Person: Candidates need to be: -- Engaging and have excellent client handling abilities -- Have good general IT skills, ideally gained through similar IT helpdesk support experience (Otherwise proven customer service skills with a demonstrable ability to provide IT support). -- The ability to work the below hours from home (And be able to commute to Stevenage for the occasionally training day). The hours: Monday to Friday only, working a rotating shift system covering 1pm to 1.30am: typically 1pm-10pm / 3pm-midnight / 4.30pm-1.30am. The location: The role can be performed 100% remotely or, if in commuting range of Stevenage, in a hybrid fashion. Summary: A great career opportunity to join a structured and well-established company, where you can employ and develop your skills. Offer subject to DBS check (the company can undertake this). Earnings £22,000 to £25,666 (comprises of basic salary with a shift allowance due to the hours). Benefits include 25 days holiday, pension, life insurance and health related. Services advertised by Dupen are those of an Agency
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  • Job Reference: 704432999-2
  • Date Posted: 5 September 2022
  • Recruiter: Dupen Ltd
    Dupen Ltd
  • Location: Stevenage, Hertfordshire
  • Salary: £22,000 to £25,666
  • Bonus/Benefits: To £25,666 (refer advert)
  • Sector: I.T. & Communications
  • Job Type: Permanent