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Telesales Specialists

Location
Colchester, Essex
Salary
£19,000 to £23,500
Job Type
Permanent
Posted
7 Sep 2022
My client, a thriving financial services business in Colchester are looking to recruit a Telesales Specialist to help support the team. If selected, you will: To develop new and existing motor dealer contacts and other business introducer sources on a regular basis so as to maintain and increase the volume of hire purchase business by way of telephone and other remote means of marketing. To identify main drivers of dealers/brokers so as to ensure the correct positioning of the value proposition. Ensure accurate, timely and valid recording of all dealer/broker data on to the company systems i.e. competitor info, contacts To keep up to date with Data protection and FCA requirements and ensure that these are adhered to across the team - Please see Data protection warning below Ensure adheres to targets and other kpis -, no of calls etc. To capture personal data in a compliant manner for the purposes of applications for finance Follow up successful service delivery to customers and their user experience and record onto the CRM system highlighting any negative experiences to the Line Manager Ensure that customers are treated in a correct and consistent manner to reinforce the customer service level Create good relationship with team members and motivate them to put in their best work in order to achieve maximum results, leading by example. Develop questioning skills within the team to ensure that open conversations are formed to convey/ reinforce the key message and identify customer key drivers To identify/pre-qualify such dealers/brokers that may need a field visit or other special measures To identify any areas of training/improvement and assist in the coaching/training of new team members on the best ways to carry out their duties by transferring experience and knowledge to assist in professional development Telephone answering and the provision of allowed general information to motor dealers and others (see Data protection warning below). General or other office duties may include: - Capture and distribution of faxes and internet applications or enquiries Holiday cover for other members of the department and others Posting of copy documents to motor dealers and/or marketing material to other recipients.If this of interest, please get in touch with a copy of your CV and details of your salary expectations and notice period
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Details

  • Job Reference: 706062389-2
  • Date Posted: 7 September 2022
  • Recruiter: Antony James Recruitment Ltd
    Antony James Recruitment Ltd
  • Location: Colchester, Essex
  • Salary: £19,000 to £23,500
  • Sector: Sales & Marketing
  • Job Type: Permanent